FAQs & Support
Find answers to common questions about MSgames or contact the MSgames team if you need help.
Frequently Asked Questions
What is MSgames?
MSgames is an experiential learning platform that enables faculty to create and run interactive learning experiences through Simulations, CaseStudio, and ReflectAI.
What are the different MSgames experiences?
Simulations allow participants to make business decisions and experience the consequences of those decisions.
CaseStudio turns cases into interactive learning experiences that participants can explore and engage with.
ReflectAI uses AI-enabled oral assessment to help evaluate whether participants understand and can defend their written work.
Who can use MSgames?
MSgames supports two primary user experiences: Instructors and Students/Participants.
Instructors create and run learning experiences. Students or participants join experiences using the session code provided by the instructor.
What device should I use to access MSgames?
MSgames is designed to be used on a laptop or desktop computer. Use of phones, tablets, and other mobile devices is not recommended.
For more information, see Technical Support.
How do participants join an MSgames session?
The instructor shares a session code with the participants. Participants log in to MSgames, select Join a Game, enter the session code, and join the session.
What if I need help with MSgames?
If you need assistance, email Contact@msgames.in from the same email address you use to access MSgames.
To help us resolve your issue quickly, include the required information in your email and use the relevant subject line.
Contact MSgames Support
For support, email:
Contact@msgames.in
Please send your email from the same email address that you use to access MSgames.
What to include in your email
Use a relevant subject line that clearly identifies the reason for contacting us.
In the body of your email, include:
- Tool/Product: Simulation, CaseStudio, ReflectAI, or other relevant MSgames tool
- Institution: Your institution name
- Issue: A clear description of the problem or question
- Person reaching out: Your name and role
- Any other relevant information that may help us understand the issue
- A screenshot or other supporting information, where relevant
Providing this information in the first email helps the MSgames team understand the issue and resolve it more efficiently.
Response Time
The MSgames team aims to respond to support requests within 24 hours.
Need Help With a Specific Area?
You can also explore the relevant Help Center page:
Getting Started Learn the basics of MSgames and understand how to get started.
Create & Run a Simulation Session Learn how to select, configure, and run a Simulation.
Create & Run a CaseStudio Session Learn how to select, create, upload, and run a CaseStudio experience.
Create & Run a ReflectAI Session Learn how to create and run a ReflectAI assessment.
Technical Support Review the recommended technical setup for using MSgames.
System Check & Troubleshooting Find solutions to technical issues and problems while using MSgames.
If you cannot find an answer in the Help Center, contact MSgames Support at Contact@msgames.in.
