Technical Support

MSgames is browser-based and does not require additional software, hardware, or IT infrastructure. For the best experience, use a laptop or desktop computer with a stable internet connection and an up-to-date web browser.

Recommended Setup

Device

MSgames is designed to be used on a laptop or desktop computer.

Use of phones, tablets, and other mobile devices is not recommended, particularly for simulations, CaseStudio experiences, and ReflectAI assessments, where the larger screen provides a better experience.

For live sessions, we recommend that both instructors and participants use a laptop or desktop computer.

Browser

Use an up-to-date web browser (preferrably the latest version of Google Chrome) when accessing MSgames. Keeping your browser updated helps ensure that platform features and interactive experiences work as expected.

Internet Connection

A stable internet connection is recommended, particularly when running live simulations, CaseStudio experiences, or ReflectAI assessments.

Software Installation

You do not need to install any software or applications to use MSgames. The platform is web-hosted and accessed through your browser.

Before Your Session

We recommend checking your setup before starting a live session.

Make sure that:

• You are using a laptop or desktop computer.
• Your browser is up to date.
• Your internet connection is stable.
• You can log in to your MSgames account.
• Participants have access to a suitable device and internet connection.
• Participants know how to log in and join the session using the code provided by the instructor.

For a live classroom session, it is a good idea to complete these checks before participants arrive.

During a Session

For the best experience, keep the MSgames session open in your browser and avoid unnecessary interruptions to your internet connection.

If you experience an issue while using MSgames, first check your browser, internet connection, and device. For step-by-step help with common issues, visit System Check & Troubleshooting.

Supported Learning Experiences

These technical recommendations apply to the main MSgames learning experiences:

• Simulations
• CaseStudio
• ReflectAI

The specific technical requirements may vary depending on the experience and how it is being used.

Need Help?

If you have completed the recommended checks and are still experiencing an issue, visit System Check & Troubleshooting for common solutions.

For assistance that requires the MSgames team, visit Support.